**JustClick Food Delivery Pricing Policy**
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**Introduction:**
At JustClick, we aim to provide our customers with the best value for their money while ensuring a seamless and satisfying food delivery experience. Our pricing policy is designed to be fair, transparent, and competitive, balancing the needs of our customers, restaurant partners, and delivery personnel. This policy outlines the key components of our pricing strategy.
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### 1. **Base Pricing**
- **Restaurant Prices:** JustClick ensures that the prices displayed on our app reflect the same prices listed on the restaurant’s menu, maintaining fairness and trust with our customers.
- **Transparent Pricing:** We believe in clarity and transparency. All itemized costs, including food price, delivery fees, service charges, and applicable taxes, are clearly displayed before the order is confirmed.
### 2. **Delivery Fees**
- **Flat Rate:** We offer a consistent delivery fee that remains the same regardless of the order value or distance.
- **Distance-Based Fees:** In some cases, delivery fees may vary based on the distance between the restaurant and the customer to ensure fairness.
- **Surge Pricing:** During peak hours or high-demand periods and bad weather conditions, delivery fees may increase slightly to accommodate higher operational costs.
### 3. **Service Charges**
- ** Fixed Service Charge :** A small, fixed service fee is applied to each order to help cover operational costs and ensure the quality of our service.
- **Percentage-Based Service Fee:** A percentage of the order total may be charged as a service fee, ensuring that fees align with the size of the order. This percentage is kept reasonable to maintain customer satisfaction.
### 4. **Minimum Order Value**
- **Minimum Order Requirement:** To ensure cost-effectiveness, a minimum order value is enforced. Orders below this threshold may incur a small additional fee.
- **Incentives for Larger Orders:** Customers who place orders above a certain value may benefit from discounts or waived delivery fees, encouraging higher spending.
### 5. **Discounts and Promotions**
- **First-Time User Discounts:** New users enjoy significant discounts on their first order to welcome them to the JustClick family.
- **Loyalty Programs:** Regular customers are rewarded with points or discounts on future orders, fostering long-term loyalty.
- **Seasonal Promotions:** We run special offers during holidays, festivals, and other significant events to enhance the celebration experience for our customers.
### 7. **Dynamic Pricing**
- **Menu Price Variability:** Partner restaurants have the flexibility to adjust their prices based on demand, supply costs, or special events, ensuring competitive pricing.
- **Discount Management:** JustClick may apply dynamic discounting during off-peak hours to encourage orders when demand is lower.
### 8. **Partner Incentives**
- **Restaurant Commission:** JustClick charges a commission fee to partner restaurants for using our platform, which could be a percentage of each order or a flat fee per order.
- **Exclusive Partnerships:** Restaurants can opt for premium visibility on our app in exchange for higher commissions or advertising fees, driving more traffic to their menus.
### 9. **Customer-Centric Considerations**
- **Price Sensitivity Analysis:** We regularly analyze customer behavior to understand price sensitivity and adjust our pricing policies to better meet customer needs.
- **Transparent Communication:** JustClick is committed to clear and honest communication with our customers. Any changes in pricing or fees are communicated upfront to maintain trust and transparency.
### 10. **Monitoring and Adjustments**
- **Regular Review:** We continuously monitor the effectiveness of our pricing policy and make adjustments based on market trends, competition, and customer feedback.
- **Feedback Mechanism:** We encourage customers to provide feedback on our pricing, which we use to refine our policy and better serve our community.
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**Conclusion:**
JustClick is dedicated to delivering value through fair pricing and exceptional service. Our pricing policy is designed to ensure that our customers receive the best possible experience while maintaining strong partnerships with restaurants and delivery personnel. We are committed to transparency, customer satisfaction, and continuous improvement in our pricing strategy.
Return and Refund Policy
Thank you for shopping at justclick sullurpeta
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to justclick sullurpeta, Sullurpeta.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website/App.
Website/App refers to justclick sullurpeta(JustClick App) , accessible from www.justclickhit.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 7 days without giving any reason for doing so. The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: [email protected]: Mobile/Whatsapp:9494612622
We will reimburse/refund You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 7 days
The Goods are in the original packaging
The following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly personalized/food items.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
justclick sullurpeta
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Shipping & Delivery Policies
JustClick services ships its products to almost all parts of India. Orders placed will be shipped within 24* hrs. We ship on all days except Sunday and National Holidays. For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days of shipping (business days exclude Sundays and other holidays). For other areas the products will be shipped through our delivey boys and may take 1-2 weeks depending on location. At times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which JustClick services is not liable and would request its users to cooperate as JustClick services continuously tries to nought such instances.
